Mythbusters: How a ManageEngine Partner spreads FUD
I was at an important customer this week who was seriously looking for an integrated solution to manage his infrastructure and implement a service desk solution.
A vendor positioning ManageEngine had apparently made their pitch to the customer before me. Not only did the vendor position ManageEngine, they also told the customer why he shouldn’t consider System Center from Microsoft.
Take a step back. Now here’s a representative from a ManageEngine reseller comparing their solution to a complete enterprise-class Datacenter/Private Cloud management Suite from Microsoft. The comparison in itself, in my opinion, is absurd.
OK, moving on.
The reseller also told the customer what questions to ask Microsoft to prove that our System Center solution is not up to the mark. Among the misinformation shared were:
- Myth #1: System Center Operations Manager does not manage Linux and UNIX
- Myth #2: Microsoft doesn’t have a Service Desk solution
- Myth #3: Microsoft System Center does not manage non-Microsoft devices.
So I wield my pen.. err… keyboard.. once again, so that customers are not fooled by such accusations and to dispel the FUD (Fear, Uncertainty, Doubt) that they are feeding the unsuspecting customer:
- Mythbuster #1: System Center Operations Manager does manage UNIX and Linux. SCOM helps you manage HP-UX®, Sun Solaris™, Red Hat® Enterprise Linux®, Novell® SUSE® Linux Enterprise Server, and IBM AIX server environments. [read more]
- Mythbuster #2: Microsoft System Center includes a rich service desk solution called System Center Service Manager, which fully integrates with Configuration Manager and Operations Manager.
- Mythbuster #3: Microsoft System Center 2012 helps you manage not only Windows devices, but also iOS, Android, and Symbian devices.
The reseller probably had limited knowledge about Microsoft products, or it was just plain ol’ BS. 
Whatever it may be, I want customers to know that System Center is far richer in features and completeness of solution and is truly built for the enterprise, to manage end-to-end, from datacenter to desktop/mobile device, from hardware to application, across physical and virtual, across hypervisors (Hyper-V/VMWare/Citrix), across Windows and non-Windows. There exists not a more complete solution in the market today for Systems Management.
If you are a customer in Qatar and would like to know more, please contact me directly or reach me through your Microsoft account manager!
As with all posts on this blog, this post and all views expressed are my own and not those of Microsoft Corporation in the US or other countries. Read full disclaimer.
Shijaz Abdulla is a Partner Technology Advisor at Microsoft, helping their top tier partners build on their Microsoft practice. He is also a trusted advisor to medium enterprise customers in Qatar. He is a blogger, tech enthusiast, and a Microsoft evangelist.
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There was a response to this post on the ManageEngine Official Blog. I wrote a counter-response to their post – find it here.
one of the other “advantage” they pitch is, “we generate less alerts compared to SCOM”….and unfortunately most of the IT pros kinda like that… what the pros miss is, this is not good. While SCOM does an end to end monitoring, this vendor does only server or disconnected component level monitoring….which doesn’t give you the entire picture..!!