Recently I came across a fantastic article in the WSJ on Tuesday April 26, 2011 titled “Four questions every CEO should ask about IT” by Jeanne W. Ross and Peter Weill. I recommend everyone take a look at it. Here is a brief synopsis.
The four questions are:
1. “Are we using technology to transform our business, or are we just adding bells and whistles to existing processes?”
2. “Are you ignoring important business differences as you standardize processes across the company?”
3. “Who is making sure the company’s digital strategy is being implemented?”
4. “Is electronic data empowering your people or controlling them?”
I have been pointing this article to some of my customers and kind of agree on the points here especially the first where, sometimes it is more effective to change or move on rather than just trying to add more features…..the question is when and how do we come to know about it. Well, in simple terms measure IT, If you can’t measure it then you can’t change (and manage) it and you should only change it if the measurements indicate the need to do so.
It is a kind of challenging when an organization says, “we want to upgrade to xx version of a software, because it is the latest” and when I ask why and what benefit will this provide to your business, I normally see a deer staring at a headlight.