MSExchangeSA Event 9396 while generating Offline Address Book

by Shijaz Abdulla on 28.01.2009 at 09:49

January 28, 2009

Log Name:      Application
Source:        MSExchangeSA
Date:          1/28/2009 10:18:59 AM
Event ID:      9396
Task Category: OAL Generator
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      servername
OALGen is running on a single-copy cluster (SCC) node that does not have the registry value ‘SYSTEMCurrentControlSetServicesMSExchangeSAParameters
servernameOabDropFolderLocation’ or it is set to a non-existing path. Offline address book generation will not be performed.

This typically happens on an SCC cluster when the OabDropFolderLocation registry entry:

  • does not exist (was accidentally deleted). The key should exist on all nodes with the same value.
  • the location/folder mentioned in this registry value was deleted or renamed
  • the location is on a non-shared disk (like C:). On an SCC cluster, this folder should always be on a shared disk.

To fix the problem, recreate the registry entry if it doesn’t exist, or edit the value so that it points to a valid location.


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