ExTRA crashes when you try to restore a mailbox
by Shijaz Abdulla on 26.01.2009 at 09:24January 26, 2009
On Exchange Server 2007 SP1, Exchange Troubleshooting Agent hangs/crashes after you mount the database in the recovery storage group and begin the actual ‘merge or copy mailbox’ process with the following (or similar) crash information:
Problem signature:
Problem Event Name: APPCRASH
Application Name: ExTRA.exe
Application Version: 8.1.240.3
Application Timestamp: 47342a91
Fault Module Name: migbase.dll
Fault Module Version: 8.1.240.5
Fault Module Timestamp: 47427ba1
Exception Code: c0000005
Exception Offset: 000000000006741e
OS Version: 6.0.6001.2.1.0.274.10
Locale ID: 1033
Operating System: Windows 2008 Server
Time Zone: (GMT+04:00) Abu Dhabi, Muscat
Alternate Language: en-US
Support topic(s): Tools/ExTRA
The solution would be to install Rollup Update 5 on Exchange Server 2007 SP1.
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