ExTRA crashes when you try to restore a mailbox

January 26, 2009

On Exchange Server 2007 SP1, Exchange Troubleshooting Agent hangs/crashes after you mount the database in the recovery storage group and begin the actual ‘merge or copy mailbox’ process with the following (or similar) crash information:

Problem signature:
  Problem Event Name:      APPCRASH

  Application Name:            ExTRA.exe
  Application Version:         8.1.240.3
  Application Timestamp:       47342a91
  Fault Module Name:           migbase.dll
  Fault Module Version:        8.1.240.5
  Fault Module Timestamp:      47427ba1
  Exception Code:              c0000005
  Exception Offset:            000000000006741e
  OS Version:                  6.0.6001.2.1.0.274.10
  Locale ID:                   1033
Operating System: Windows 2008 Server
Time Zone: (GMT+04:00) Abu Dhabi, Muscat
Alternate Language: en-US
Support topic(s): Tools/ExTRA

The solution would be to install Rollup Update 5 on Exchange Server 2007 SP1.

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