DPM 2007 error 31008 when creating Protection Group
I was trying to create a protection group in System Center Data Protection Manager 2007 to protect SharePoint Server 2007.
I followed the protected computer prerequisites documentation and made sure the following were done:
- Installed KB940349 on the SharePoint front end server.
- Installed KB941422 – Update for WSUS 3.0. After installing this KB, I had to run the SharePoint Configuration Wizard.
- Start the VSS Writer service on the WSS server as per this article.
- Make sure the back end SQL Servers are running SQL Server 2005 with Service Pack 2.
I followed all these steps as per the prerequisites document. However, I still got the following error:
This item cannot be protected because some prerequisite software is missing. Ensure that all prerequisite software is installed and then protect this item (ID: 31008). Click Help to view the list of prerequisite software for the selected item.
The problem was solved when KB940349 was installed on the backend SQL Server as well. All servers were restarted after installing this update. Then I went to the Management tab on the DPM 2007 console and selected Refresh Information from the Actions pane.
On returning to the Create Protection Group wizard, the error was gone.
Shijaz Abdulla is a Partner Technology Advisor at Microsoft, helping their top tier partners build on their Microsoft practice. He is also a trusted advisor to medium enterprise customers in Qatar. He is a blogger, tech enthusiast, and a Microsoft evangelist.
KB940349 solved this issue with me as well. I got the message when creating a group for a SQL server and had to apply the patch on the target server which wanted to backup to sort this.
Hi,
We are facing error 31008. I followed all of your steps. However, the issue still exists. It made me mad since all of solution is to install KB940349. And we installed these hotfixes.
Do you have another solution for this issue?
Thank in advance.