Preparing for Unified Messaging, Part 4

by Shijaz Abdulla on 31.08.2007 at 18:42

Hope you enjoyed Parts 1, 2 and 3 of my series of posts on Exchange Server 2007 Unified Messaging. Here we go again 😉

User options for Unified Messaging: Tinkering with the client

Microsoft Office Outlook 2007 has options that are specific to Voicemail. These can be found under tools –> options menu. The Voicemail tab appears only if you have a mailbox hosted on Exchange Server 2007.


The Telephone Access number is the number on which you dial-in when you want to access your OVA (Outlook Voice Access). This is normally set on the UM dial plan on the Exchange UM server (Subscriber Access tab –> Telephone Access Numbers). This cannot be changed from Outlook.

Reset PIN
Use this button to reset the PIN number that you enter on your phone keypad when you want to access your mailbox through OVA. A temporary PIN will be generated in compliance with the complexity requirements that you specified in UM mailbox policy. The temporary PIN will then be sent as an email to the user’s inbox. The next time the user dials-in to OVA, he can change the PIN.

Change Folder
This option is used to specify the folder which should be read when accessing mail using OVA. Pretty useful if you have rules on your mailbox that divert all mails received from your boss(es) to a particular “big shots folder”, and you want to configure OVA to read out only emails from big shots and not the lesser mortals, whenever you call your mailbox via phone.

Play on Phone number:
This is the phone number on which you want to use the ‘send to phone’ feature. This is the number on which Exchange calls you if you want to play or record your voicemail greeting/OOF greeting. Usually this is the user’s own extension number and is picked up automatically from the AD. Use the Call button to record or hear your own voicemail greeting/OOF greeting.

You can also set Exchange to send you an email whenever you have a missed call on your extension.

Lastly, all the above options are configurable from Outlook Web Access (OWA) as well.

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